Covid-19 Update


Your health and safety is important to us

We recognize that COVID-19 is of serious concern for everyone and want to assure our members that we are taking care to safeguard the health and well-being of our members, employees, and their families.

Effective June 9, our branch is open to serve members from 10:00AM to 3:00 PM (Monday to Friday)

  • Lending, investment and account openings will continue to be by appointment only. Please call 902-224-2055 to make an appointment.
  • We encourage members to continue using our online services or connect with us via telephone.
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If you have any questions, we're always here to help. Our staff are fully available to service you via telephone during regular business hours and our network of over 2,400 Ding Free credit union ATMs nationally, including 65 ATMs throughout Nova Scotia, continue to be accessible for your daily banking needs. We also offer Telephone Banking (TeleService®) for members that do not have access to Online or Mobile Banking.

Digital Banking Options

We remain committed to ensuring that banking with us continues to be as easy and convenient as possible.

You can access your account 24/7 through our Acadian Credit Union mobile app and online banking. Online banking and our mobile app offers you a safe, secure and easy way to complete your day-to-day banking needs such as:
  • Check account balances
  • View recent transactions
  • Make bill payments
  • Send an Interac e-Transfer®
  • Transfer money between your accounts
  • Deposit cheques
Click here to access our FREE downloadable app.
You must be signed up for MemberDirectTM to access our numerous electronic banking services. If you are not yet signed up, call your branch and we will be happy to assist you. For more information on how to use our digital banking services you can contact us at 902-224-2055 or toll free at 1-877-477-7724.

New to online options?
Here are How-To Videos and Guides to help:
  • Mobile Banking App: A short video about our mobile app and how easy it is to access your finances online.
  • Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.

Automated Teleservice

We understand our digital options may not be an option for everyone which is why we also offer TeleService. TeleService allows you to access your account(s) 24 hours a day through your telephone. Utilizing your account number, branch number and a 5-digit security code, you can receive balances and transaction information, transfer money, pay bills or reverse an incorrect bill payment - all from the convenience of any touch-tone phone.

Acadian Credit Union's automated TeleService Number is 1-800-963-4848. Contact Acadian Credit Union today to get set up.

Protect Yourself from Fraud

Unfortunately, scammers will try to take advantage of situations like this.  Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information.  Acadian Credit Union wants you to know that we take the safety and security of your information seriously.

If you ever receive an email that appears to be from someone at our branch, contact us at 902-224-2055 or toll free at 1-877-477-7724. to confirm whether the email is legitimate before responding. 


We also want to assure you that we are taking additional precautions to keep our branch clean including implementing deeper cleaning procedures and are in the process of providing additional hand sanitizers. We are actively monitoring the situation and will take guidance from public health authorities as we look to keeping you informed.


For more information on COVID-19, please visit the following websites:

Thank you for your business and continued trust. Please continue to visit this page for further updates as they become available.

 

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